About Ibercaja Banco: Mission, Vision , Values

Mission, Vision , Values


To help build better living conditions for families and companies by helping them manage their finances using comprehensive and customised financial services that will help them achieve their goals.


Being an excellent bank, improving every day, anticipating the needs of our stakeholders:
  • Clients: we aspire to increase our market share thanks to being a bank with a personality of its own and well regarded by our clients.
  • Shareholders: the challenge before us in the next three years is to turn Ibercaja into an attractive project, with the ability to attract new shareholders.
  • Employees: we aspire to be a high performance entity, which consistently achieves and exceeds its goals, thanks to a professional and committed staff.  
  • Society: Ibercaja will develop a banking model with a high degree of social awareness.

  • CLOSENESS. Friendliness, simplicity and transparency are our bywords for interaction with our stakeholders, actively listening to understand their needs.
  • PROFESSIONALISM. We meet the needs of our interest groups effectively and skilfully, with integrity and rigour.
  • COMMITMENT. We promote trust among our stakeholders to meet their needs and establish long-standing mutually beneficial relationships.
  • EXCELLENCE. We foster the spirit of continuous improvement and effort to anticipate our stakeholder's needs, surpassing their expectations and providing an outstanding service quality.
  • SOUNDNESS. We are a trustworthy group that instils confidence, acting rigorously, prudently and coherently.
  • ADAPTABILITY. We are proactive and flexible in order to adapt to changes around us.